Shipping policy
Last updated: 18 August 2026
This Shipping Policy applies to orders placed through otemba-sake.com.
Order processing
We aim to process orders within 1–5 business days.
Once your order has been placed, you will receive an order confirmation by email. If you do not receive this email, please check your spam folder or contact us at info@otemba-sake.com.
Once an order has been dispatched, we may no longer be able to change or cancel it. If you need to make a change, please contact us as soon as possible.
Processing times are separate from the estimated delivery times stated below.
Where we deliver
We currently deliver within the Netherlands and selected European Union countries.
The countries currently available for delivery are shown during checkout. If your country cannot be selected at checkout, we do not currently offer standard webshop delivery to that destination.
We do not currently deliver to the United Kingdom or Switzerland through our webshop.
Availability of international shipping may change depending on legal, logistical or carrier requirements.
Shipping carrier
Orders are generally sent by post using PostNL and its international delivery partners.
Once your order has been dispatched, you will receive tracking information where available so that you can follow your shipment.
Shipping costs
Shipping costs depend on the delivery destination and are calculated and displayed during checkout before you complete your purchase.
Where a free-shipping promotion or threshold applies, this will be shown on our Website or during checkout.
Delivery times
For deliveries within the Netherlands, parcels will normally arrive approximately 1–2 business days after dispatch.
International delivery within the European Union generally takes longer and varies depending on the destination and local carrier.
Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, weather conditions or other circumstances outside our reasonable control.
Unless another delivery period has been agreed, orders will be delivered within the period required by applicable consumer law.
If your order is significantly delayed or appears to be lost, please contact us at info@otemba-sake.com and we will investigate the shipment with the carrier.
Age verification
Alcohol may only be purchased by persons who meet the applicable legal drinking age.
For orders subject to Dutch alcohol legislation, you must confirm that you are 18 years or older when placing your order and the recipient's age will also be checked when the alcohol is delivered.
The recipient may therefore be asked to show valid identification.
Alcoholic beverages may only be delivered to the delivery address specified for the order or to an authorised collection point where permitted. Alcohol cannot be left with neighbours or at an unattended delivery location where this is prohibited by applicable alcohol legislation.
If the required age cannot be verified, the carrier may refuse delivery or take the parcel to an authorised collection point.
For deliveries to other EU countries, additional local age-verification or alcohol-delivery requirements may apply.
Packaging
We use packaging designed for the transport of bottles and other fragile products.
Please take care when opening your parcel and inspect your order after delivery.
Temperature during shipping
Unless expressly stated otherwise, postal deliveries are not temperature-controlled.
Some sake can be more sensitive to temperature than others. Where special storage or shipping considerations are particularly important for a product, we aim to make this clear in the relevant product information.
If you have questions about shipping a particularly temperature-sensitive sake to your destination, please contact us at info@otemba-sake.com before ordering.
Nothing in this section limits your statutory rights if a product arrives damaged, defective or otherwise does not conform to your order.
Incorrect or incomplete delivery address
Please check your delivery information carefully before submitting your order.
You are responsible for providing a complete and accurate delivery address. If a shipment cannot be delivered because the address provided with the order was incorrect or incomplete, the parcel may be returned to us.
Please contact us if you notice an error in your delivery information. If the order has not yet been dispatched, we will try to correct it.
Where an incorrect or incomplete address supplied by the customer results in additional shipping or return costs, we may charge reasonable additional costs where permitted by law.
Failed delivery and uncollected parcels
If delivery cannot be completed, the carrier may take the parcel to an authorised collection point or return it to us, depending on the delivery service and destination.
If an age-verification shipment is taken to a collection point, valid identification may be required when collecting it.
If a parcel is returned to us because it was not collected or could not be delivered, please contact us. We can discuss whether the order can be shipped again or refunded. Additional shipping costs may apply where the failed delivery was not caused by Otemba Sake or the carrier.
Damaged shipments
We are responsible for your order until it has been delivered to you or to another person designated by you in accordance with applicable law.
If your parcel or any bottle arrives damaged, please contact us as soon as possible at info@otemba-sake.com.
Please include:
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your order number;
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a description of the damage; and
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photographs of the damaged product and shipping packaging where reasonably possible.
This will help us investigate the damage with the carrier and arrange an appropriate replacement, refund or other solution.
Your statutory consumer rights are not affected if you do not contact us immediately.
Missing shipments
If your tracking information indicates a problem or your parcel has not arrived within the expected timeframe, please contact us at info@otemba-sake.com.
We will investigate the shipment with the carrier.
Where an order is lost during transport before it has been delivered to you, we remain responsible for the order in accordance with applicable consumer law.
Returns
Information about returning an order, return shipping costs and your statutory right of withdrawal can be found in our Return and Refund Policy.
Contact
For questions regarding shipping or delivery, please contact:
Otemba Sake
Westhavenweg 63E
1042 AL Amsterdam
The Netherlands
Email: info@otemba-sake.com
Telephone: +31 20 215 7711
