Terms of service

Last updated: 18 August 2026

These Terms of Service ("Terms") apply to purchases made through otemba-sake.com (the "Website"), operated by Otemba Sake.

Please read these Terms before placing an order. By placing an order through the Website, you enter into an agreement with Otemba Sake subject to these Terms and the other policies made available on the Website.

Nothing in these Terms limits any mandatory rights you have under applicable consumer law.

1. About Otemba Sake

Otemba Sake
Westhavenweg 63E
1042 AL Amsterdam
The Netherlands

Chamber of Commerce (KvK): 81531303
VAT identification number: NL862127907B01
Email: info@otemba-sake.com
Telephone: +31 20 215 7711

2. Scope

These Terms are intended primarily for consumers purchasing products through our online store.

A consumer is a natural person acting for purposes outside their trade, business, craft or profession.

Purchases made in the course of a business or profession are not entitled to consumer-specific rights such as the statutory consumer right of withdrawal. Separate terms or agreements may apply to business purchases and, where agreed, will take precedence over these Terms.

3. Age requirement and alcohol sales

You must be at least 18 years old to purchase alcoholic beverages from Otemba Sake.

Where required by applicable law, you must actively confirm that you are 18 years or older before completing each purchase of alcohol.

Age will also be verified when alcohol is delivered. The carrier or staff at an authorised collection point may ask the recipient to provide valid identification.

Where Dutch rules for distance sales of alcohol apply, alcoholic beverages may only be delivered to:

  • the delivery address specified when the order was placed; or

  • an authorised collection or parcel point.

Alcoholic beverages may not be delivered to neighbours or left at an unattended location.

If the required age cannot be verified, delivery may be refused.

You are responsible for providing accurate information when placing your order and must not purchase alcohol on behalf of a person under the applicable legal drinking age.

Different or additional age-verification and alcohol-delivery requirements may apply to deliveries outside the Netherlands.

4. Products and product information

We take reasonable care to ensure that product descriptions, images, prices, alcohol percentages, volumes and other information displayed on our Website are accurate.

Because many of our products are produced in batches, details such as packaging, labels, vintages, rice varieties or other product characteristics may occasionally change. Images are therefore illustrative where minor packaging or presentation differences occur.

Where a difference materially affects the nature or characteristics of a product, we will endeavour to make this clear before purchase.

Obvious typographical, pricing or other errors do not bind us to the extent permitted by law. If we discover a material error affecting an order you have already placed, we will contact you and, where appropriate, offer you the option to proceed on the corrected basis or cancel the affected item for a full refund.

Nothing in this section limits your statutory rights if a product does not conform to the agreement or is not as described.

5. Availability

All products are offered subject to availability.

Adding an item to your shopping cart does not reserve that item.

If a product becomes unavailable after you have placed an order, we will contact you as soon as reasonably possible. If we cannot supply the product, any amount already paid for that product will be refunded.

We may apply reasonable quantity limits to products or orders, including where necessary to manage limited availability or where we reasonably believe products are being purchased for unauthorised resale or distribution.

6. Orders and conclusion of the agreement

Before placing an order, you will have the opportunity to review your order and correct information where necessary.

When you submit your order, you are making an offer to purchase the selected products.

We will send you an electronic order confirmation. The confirmation will contain or provide access to the relevant details of your purchase.

We may refuse or cancel an order where there is a legitimate reason to do so, including:

  • a product being unavailable;

  • an obvious pricing or product-information error;

  • payment not being successfully authorised;

  • suspected fraud or misuse;

  • failure to comply with age-verification requirements; or

  • where fulfilling the order would breach applicable law.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method unless otherwise agreed.

7. Prices, payment and promotions

Prices displayed to consumers on the Website include VAT where applicable, unless clearly indicated otherwise.

Delivery charges and any other applicable charges will be shown before you complete your order.

Available payment methods are displayed during checkout. Payment is generally required when the order is placed.

Prices may change from time to time. A price change will not affect an order that has already been validly concluded, except where there is an obvious error as described in these Terms.

Promotions and discounts may be subject to additional conditions, including availability, duration and maximum quantities.

Promotions involving alcoholic beverages will always be subject to applicable alcohol legislation, including statutory restrictions on the maximum permitted discount.

Unless stated otherwise, promotions cannot be combined.

8. Delivery

We deliver to the destinations and using the delivery methods described on our Website and in our Shipping Policy.

You are responsible for providing a complete and accurate delivery address and other information reasonably required to complete delivery.

Any stated delivery dates or timeframes are estimates unless we expressly agree that a particular delivery date is binding.

We will deliver your order without undue delay and, unless another delivery period has been agreed, no later than the period required by applicable consumer law.

If we fail to deliver within an agreed or legally required period, you may ask us to complete delivery within an appropriate additional period. If we fail to deliver within that additional period, you may have the right to terminate the agreement and receive a refund.

An additional period is not required where we have refused to deliver or where delivery by a particular date was essential and this was made clear before the agreement was concluded.

The risk of loss or damage to products remains with Otemba Sake until the products have been delivered to you or to a third party designated by you, other than the carrier, except where applicable law provides otherwise.

Please see our Shipping Policy for further information about delivery.

9. Cancellation and right of withdrawal

Consumers purchasing online generally have a statutory right to withdraw from their purchase without giving a reason.

For goods, the withdrawal period is generally 14 days starting on the day after you, or a third party designated by you other than the carrier, receives the goods.

If multiple products from one order are delivered separately, the period starts after receipt of the final product.

You can exercise your right of withdrawal:

  • through the electronic cancellation and return function available through our store;

  • by emailing info@otemba-sake.com;

  • by using the model withdrawal form included below; or

  • by sending us another clear statement informing us that you wish to withdraw from the purchase.

You do not have to use the model form.

After informing us that you are withdrawing, you generally have a further 14 days to return the products.

When exercising the statutory right of withdrawal because you have changed your mind, you are responsible for the direct costs of returning the products unless we have agreed otherwise.

If you withdraw from your entire order, we will refund the standard delivery charge originally paid, where required by law. Additional costs resulting from choosing a more expensive delivery option than our standard delivery method do not have to be refunded.

If you return only part of an order, the original delivery costs are not refunded unless applicable law requires otherwise.

We may withhold reimbursement until we have received the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Returned products may be inspected only to the extent reasonably necessary to establish their nature and characteristics. If a product has been handled beyond what is reasonably necessary and this causes a reduction in value, you may be responsible for that diminished value.

In particular, please do not open or consume bottles that you intend to return, as doing so can substantially reduce their value.

The right of withdrawal does not apply where a statutory exception applies, including, where relevant, certain personalised products, products that deteriorate or expire rapidly, and qualifying sealed products that cannot be returned for health-protection or hygiene reasons once the seal has been broken.

Any exclusion will apply only where legally permitted.

Full details are set out in our Return and Refund Policy, which forms part of these Terms.

10. Cancellation before fulfilment

Where our Website allows you to request cancellation of an order before it has been fulfilled, you may do so through the available cancellation function.

If the order has already entered fulfilment or has been dispatched and can no longer be stopped, your statutory right of withdrawal may still apply after delivery.

11. Damaged, faulty or incorrect products

You are entitled to receive products that conform to your agreement with us and that have the characteristics and quality you may reasonably expect.

Please contact us at info@otemba-sake.com if a product:

  • arrives damaged;

  • is defective;

  • is different from what you ordered; or

  • otherwise does not conform to the agreement.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer law.

Where we are legally responsible for a faulty, damaged or incorrectly supplied product, you will not be required to bear costs that legally fall to us.

These rights are separate from, and in addition to, the statutory right of withdrawal.

Nothing in these Terms excludes or limits your statutory rights relating to non-conforming or defective goods.

12. Returns and refunds

Returns and refunds are handled in accordance with our Return and Refund Policy.

Where a refund is due, it will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Please refer to our Return and Refund Policy for information about return deadlines, return costs, condition of returned products and reimbursement.

13. Intellectual property

The Website and its content, including text, photographs, illustrations, designs, logos, graphics and other materials, are owned by or licensed to Otemba Sake and are protected by applicable intellectual-property laws.

You may use the Website and its content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish or commercially exploit protected content from the Website without the prior permission of Otemba Sake or the relevant rights holder, except where permitted by law.

14. Liability

Our obligations and liability to consumers are governed by applicable law.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by law.

We are not responsible for a failure or delay caused by circumstances genuinely outside our reasonable control, but this does not affect any rights you may have under applicable consumer law in relation to delayed or failed delivery, cancellation or reimbursement.

15. Complaints and customer service

If you have a question, concern or complaint regarding an order, product or our service, please contact us:

Email: info@otemba-sake.com
Telephone: +31 20 215 7711

Please provide your order number and a clear description of the issue where applicable so that we can investigate it efficiently.

We will endeavour to respond to complaints within a reasonable period.

16. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, services or applicable law.

The version of the Terms that applies to your purchase is the version made available to you at the time your order is placed.

Changes made after your purchase will not retrospectively alter the terms of an existing agreement unless this is required by law or expressly agreed with you.

17. Governing law and disputes

These Terms and agreements with Otemba Sake are governed by Dutch law.

If you are a consumer residing in another country, this choice of law does not deprive you of any mandatory consumer protections that apply to you under the law of your country of residence.

Any dispute may be submitted to a competent court in accordance with applicable law.

We encourage you to contact us first at info@otemba-sake.com so that we can try to resolve any issue directly.

Appendix: Model Withdrawal Form

You may use this form if you wish to withdraw from your purchase. Use of this form is not mandatory.

To:

Otemba Sake
Westhavenweg 63E
1042 AL Amsterdam
The Netherlands
info@otemba-sake.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Product(s):
....................................................................................

Order number:
....................................................................................

Ordered on:
....................................................................................

Received on:
....................................................................................

Name of consumer(s):
....................................................................................

Address of consumer(s):
....................................................................................

Signature of consumer(s):
(only if this form is submitted on paper)

....................................................................................

Date:
....................................................................................